Teamwork

• 2

• 4

  weeks

Upon completion of training through the different units, the user will be able to:
– Recognize the type of decisions that are appropriate to make as a team
– Create a favorable climate to decide
– Promote strategies that help achieve effective and consensual decisions
– Identify different “styles” in decision making
– Promote those attitudes that facilitate team decision-making and prevent those that hinder the process
– Select and train team members
– Prevent problems with the selected equipment
– Apply the most appropriate techniques to solve problems
– Identify and eliminate the causes of failure of a work team in solving problems
– Analyze what teamwork consists of
– Find out how to adapt individual behavior to make the team work
– Detect what problems exist and why they occur in the work team
– Discover how to resolve conflicts that arise when working as a team

• 2

• 4

  weeks

MOD. 1: DECIDE AS A TEAM

Classify the types of decisions
– Phases in problem solving and decision making
– Concept of decision making in the company
– Difference between decision making and problem solving
– Advantages of decision making in a work team
– Types of decisions
– Types of tasks
– Decisions that a work team must make in the company
– Levels of participation of a team in decision making
– Evaluation of the proposed alternatives
– Relationship between the problem posed and the type of associated decision

Promote the decision-making process
– Variables that influence decision making
– Personal variables that influence decision making
– Work environment and decision making
– Errors in decision making
– Factors that favor team decision making

Identify the criteria in decision making
– Obstacles in decision making
– How to overcome obstacles
– Importance of the criteria
– Criteria for decision making in the business environment
– Relative importance of each criterion
– Types of criteria
– Adapt decision making to the criteria
– Characteristics of an effective decision

MOD. 2: SOLVE PROBLEMS AS A TEAM

Create the work team
– The harmony of a team
– Principles for forming a group
– Types of groups
– Adequate conditions for teamwork
– Group problems

Stabilize a team
– Goal setting
– Expectations of team members
– Management of available resources
– Avoid unforeseen events
– Performance issues
- Internal problems

Apply techniques to problem solving
– Phases of problem solving
– Types of problems
- Analytical techniques
– Creative techniques

Avoid team failure
– Role conflicts
– Organizational conflicts
– Interpersonal conflicts
– Eliminate the causes that make it difficult to solve problems

MOD. 3: GENERATE HARMONY IN THE TEAM

Identify the fundamentals of teamwork
– Factors that favor work
– Consequences of environmental stress at work
– Phases that a work team goes through
– Factors that favor work
– Conditions for the proper functioning of a group
– Consequences of conflicts

Adapt individual behavior to teamwork
– Behaviors and attitudes that affect the functioning of the team
– Actions to face a difficult encounter
– How to promote effective communication
– Types of feedback
– Actions to carry out a corrective act
– Variables that influence the cooperation decision
– Different communication styles

Detect and analyze work team problems
– Indications of the existence of problems
– Components of non-verbal communication
– Functions of non-verbal communication
– Non-verbal signals indicative of conflict
– Sources of labor conflict
– Types of labor conflict
– Evaluation items

Resolve conflicts in work teams
– Solve internal conflict
– How to solve problems and make decisions
– Labor conflict: causes, consequences and solutions
– What barriers may appear in solving problems
– Promote the search for solutions: the meter
– Reinforcement in the reorientation of the work team
– Group cohesion
– Characteristics of a cohesive team
– Factors that favor group cohesion

• 2

• 4

  weeks