Collection of unpaid debts and debt recovery

• 1

• 1

• 6

  weeks

– Provide the student with the knowledge and tools necessary so that billing and collections are understood as part of the comprehensive sales process, allowing control over the operation and avoiding subsequent incidents in the company's treasury.

• 1

• 1

• 6

  weeks

Module 1. Costs of late payment
Module 2. How to avoid defaults
Module 3. The application of the anti-delinquency law
Module 4. The causes of non-payments
Module 5. Evasive tactics and poor payer excuses
Module 6. The different types of debtor and how to treat them
Module 7. The action of the creditor in the event of non-payment
Module 8. Collection management
Module 9. Correspondence to claim non-payments
Module 10. The use of telephone and personal visit to recover debts
Module 11. Options for recalcitrant defaulters
Module 12. Final recommendations

• 1

• 1

• 6

  weeks

4