Inglés Comercial – Reuniones, presentaciones y negociaciones

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Mejorar sus capacidades de comunicación en el ámbito empresarial relacionándose con personas, realizando o atendiendo llamadas telefónicas, realizando presentaciones o participando en reuniones y negociaciones.

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Module 1. Cultural diversity and socializing
Unit 1. Building a relationship
1. Cross-cultural understanding (1)
2. Welcoming visitors
3. Small talk: keeping the conversation going

Unit 2. Culture and entertainment
1. Cross-cultural understanding (2)
2. Inviting, and accepting or declining
3. Eating out

Module 2. Telephoning
Unit 3. Could I leave a message?
1. Preparing to make a telephone call
2. Receiving calls
3. Taking and leaving messages
4. Asking for and giving repetition
5. The secretarial barrier

Unit 4. Good to hear from you again!
1. Cross-cultural communication on the telephone (1)
2. Setting up appointments
3. Changing arrangements
4. Ending a call

Unit 5. Unfortunately there´s a problem…
1. Cross-cultural communication on the telephone (2)
2. Problem-solving on the telephone
3. Complaints

Module 3 Presentations
Unit 6. Planning and getting started
1. Presentation technique and preparation
2. The audience
3. Structure (1) The introduction

Unit 7. Image, impact and making an impression
1. Using visual aids: general principles
2. Talking about the content of visual aids
3. Describing change

Unit 8. The middle of the presentation
1. Holding the audience’s attention
2. Structure (2) The main body
3. Listing information
4. Linking ideas
5. Sequencing

Unit 9. The end is near … this is the end
1. Structure (3) The end
2. Summarising and concluding
3. Questions and discussion

Module 4 Meetings
Unit 10. Making meetings effective
1. What makes a good meeting?
2. Chairing a meeting
3. Establishing the purpose of a meeting

Unit 11. Sorry to interrupt, but …
1. The structure of decision-making
2. Stating and asking for opinion
3. Interrupting and handling interruptions

Unit 12. What do you mean by…?
1. Asking for and giving clarification
2. Delaying decisions
3. Ending the meeting

Module 5. Negotiations
Unit 13. Know what you want
1. Types of negotiation
2. Preparation for a negotiation
3. Making an opening statement

Unit 14. Getting what you can
1. Bargaining and making concessions
2. Accepting and confirming
3. Summarising and looking ahead

Unit 15. Not getting what you don´t want
1. Types of negotiator
2. Dealing with conflict
3. Rejecting
4. Ending the negotiation

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