600,00 €
Those responsible for the quality department, businessmen who want to carry out quality control of their companies, business students or students of an administration department. Unemployed people who want to train in this sector.
1
1
6
weeks1
1
6
weeksPlan and manage the organization of external collaborators and internal resources to support the company's policy and strategy, as well as the effective functioning of its processes.
1
1
6
weeksMODULE I. THEORY. MANAGEMENT OF BUSINESS EXCELLENCE
TOPIC 1. ORIGIN AND FOUNDATION OF THE EFQM MODEL.
1. Evolution of the term quality to total quality.
2. Total quality (TQM).
3. Great models of total quality.
4. Total quality, EFQM, ISO 9000. Differences and similarities?
5. Emergence of the European model.
TOPIC 2. BASIC PRINCIPLES AND MAIN CHARACTERISTICS.
1. Structure of the model.
2. Fundamental principles of excellence.
TOPIC 3. CRITERIA AGENTS OF THE EFQM MODEL.
1. Leadership.
2. Policy and strategy.
3 people.
4. Alliances and resources.
5. Processes.
TOPIC 4. CRITERIA RESULTS OF THE EFQM MODEL.
1. Results for clients.
2. Results in people.
3. Results in society.
4. Key results.
TOPIC 5. APPLICATION OF CONTINUOUS IMPROVEMENT TO THE ORGANIZATION.
1. The reder concept.
2. Agent criteria.
3. Results criteria.
4. Analysis and scoring matrices.
5. Evaluation process.
6. General outline of the evaluation process.
7. Key stages of the evaluation process.
TOPIC 6. RECOGNITION BASED ON THE EFQM MODEL OF EXCELLENCE.
1. Overview.
2. The award process.
3. CGC seal process.
4. Validation with EFQM recognition.
5. The new evaluation approach of the EFQM.
TOPIC 7. PRACTICAL APPLICATIONS OF THE EFQM EXCELLENCE MODEL.
1. The importance of the self-assessment questionnaire.
2. Tool to guide and support the self-assessment methodology.
MODULE II. PRACTICE. CD-ROM MANAGEMENT AND AUDIT OF QUALITY SYSTEMS UNE-EN-ISO-9001:2008 CERTIFIED
1. Advanced Quality Systems Management and Audit Software.
2. Formats for the implementation, management and audit of an ISO 9001 Quality System.
3. Presentation of the International Standard ISO 9001:2008.
4. International Standard ISO 19011.
5. International Standard ISO 9001:2008.
6. Changes between ISO 9001:2000 and ISO 9001:2008 standards.
7. Physical inspection questionnaire.
8. Interview questionnaire with Management.
9. Examples of audit questionnaires.
10. The EFQM model.
11. Personal interview techniques.
12. ISO 9001 type questionnaire.
13. Example of audit report.
14. Project Plan Template for the Certification of an ISO 9001 Company.
15. Body of knowledge for CQA certified quality auditors by the American Society for Quality ASQ.
1
1
6
weeks1
