600,00 €
Entrepreneurs who wish to implement a quality management system. Human resources departments, consultants, environmental technicians, students and university graduates who wish to direct their professional careers to the emerging market of ISO 9001 quality certification, management and auditing. Unemployed, students and professionals in sectors related to the world of quality or environment.
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1
6
weeks1
1
6
weeksProvide students with basic knowledge in relation to Quality, as well as about the Implementation of a Quality Management System according to the International Standard UNE-EN-ISO 9001:2008
– Deepen and apply theoretical knowledge to the Implementation of the Quality Management System in the Educational Center
– Provide the student with the necessary tools to solve the problems that Quality Management poses
– Analyze the principles and basic characteristics of the EFQM Models of Excellence in Educational Centers
– Know the basic process of Quality Certification.
1
1
6
weeksMODULE 1. THEORY
TOPIC 1. WHY QUALITY.
1. General concepts.
2. Definitions of "quality."
3. Evolution of quality.
4. How much quality to offer.
5. Quality costs.
6. Eight principles of quality management.
7. Quality control circles.
8. What is a quality management system.
TOPIC 2. THE IMPLEMENTATION OF A MANAGEMENT SYSTEM.
1. Introduction.
2. Benefits of a quality management system.
3. Content of UNE-EN-ISO 9001:2008.
4. Quality cycle for a company that produces goods.
5. Quality cycle for a service producing company.
6. Steps to integrate collaborators into the quality management system in the company.
7. Key factors to carry out good quality management.
8. Practical cases of quality management.
TOPIC 3. QUALITY AND ITS INSTRUMENTS.
1. Brainstorming.
2. Affinity analysis.
3. Five whys.
4. Cause-effect diagram.
5. Questionnaires to define problems.
6. Systems modeling.
7. Pareto diagram.
8. Prioritization: decision making between different options.
TOPIC 4. THE QUALITY MANAGEMENT MODEL.
1. Model.
2. Preliminary phase.
3. The in-depth audit.
TOPIC 5. TOTAL QUALITY.
1. Introduction.
2. Historical evolution of the concept of quality.
3. The European model of excellence: self-assessment.
4. Quality assurance systems.
5. The quality manual, procedures and operational documentation.
6. Quality design and planning.
7. Advanced quality management techniques: benchmarking.
8. Advanced quality management techniques: process reengineering.
ANNEX 1. STANDARD PHYSICAL INSPECTION QUESTIONNAIRE.
ANNEX 2. STANDARD INTERVIEW QUESTIONNAIRE WITH MANAGEMENT.
ANNEX 3. EXAMPLES OF IN-DEPTH AUDIT QUESTIONNAIRES.
ANNEX 4. THE EFQM MODEL.
ANNEX 5. PERSONAL INTERVIEW TECHNIQUES.
ANNEX 6. ISO-9001 TYPE QUESTIONNAIRE.
ANNEX 7. INTERNATIONAL ISO 9001 STANDARD.
ANNEX 8. PRESENTATION OF THE ISO 9001:2008 REGULATION.
ANNEX 9. INTERNATIONAL STANDARD ISO 9001:2008.
MODULE 2. MULTIMEDIA CD-ROM
1. Advanced Quality Systems Management and Audit Software.
2. Formats for the implementation, management and audit of an ISO 9001 Quality System.
3. Presentation of the International Standard ISO 9001:2008.
4. International Standard ISO 19011.
5. International Standard ISO 9001:2008.
6. Changes between ISO 9001:2000 and ISO 9001:2008 standards.
7. Physical inspection questionnaire.
8. Interview questionnaire with Management.
9. Examples of audit questionnaires.
10. The EFQM model.
11. Personal interview techniques.
12. ISO 9001 type questionnaire.
13. Example of audit report.
14. Project Plan Template for the Certification of an ISO 9001 Company.
15. Body of knowledge for CQA certified quality auditors by the American Society for Quality ASQ.
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6
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