Quality Management in Public Administration

• 2

• 6

  weeks

– Define the role of quality in the institution
– Get to know customers
– Perform an internal diagnosis
– Define objectives and select methods
– Prepare the Quality Plan
– Explain the meaning of quality standards
– Apply requirements

• 2

• 6

  weeks

MOD. 1: QUALITY PLANNING IN THE MANAGEMENT. PUBLIC
MOD. 2: NORMALIZED QUALITY IN THE ADMON. PUBLIC
MOD. 3: TOTAL QUALITY. EFQM MODEL IN THE ADMÓN. PUBLIC
MOD. 4: METHODOLOGIES TO MANAGE QUALITY IN THE ADMON. PUBLIC
MOD. 5: QUALITY TOOLS IN THE MANAGEMENT. PUBLIC

— see expanded academic content —

• 2

• 6

  weeks