Expert in conflict analysis and management in Human Resources

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Know the types of conflict that exist and the causes that determine their appearance.
Prevent conflicts, knowing how to handle the most delicate situations in the workplace.
Handle and appropriately resolve conflicts when they have already occurred.

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TOPIC 1. PRELIMINARIES
1. Introduction
TOPIC 2. PREVIOUS CONCEPTS
1. Introduction to the conflict
2. Perspectives and definition of the conflict
3. Basic elements and type of conflicts
4. Levels of conflict
TOPIC 3. CAUSES OF THE CONFLICT
1. Causes of conflict in Public Administration
2. Individual differences
3. Division of functions and coordination
4. Resources
5. Career development
6. Control and autonomy
7. Intermediate Roles
8. Relationship with the environment
TOPIC 4. CONFLICTS IN COMMUNICATION
1. Importance of communication
2. Barriers in communication
3. Detection of communication barriers
TOPIC 5. PREVENT CONFLICT
1. Strategies to prevent conflict
TOPIC 6. FACE AND RESOLVE THE CONFLICT
1. Conflict management: basic principles
2. Strategies to resolve conflicts
TOPIC 7. NEGOTIATION
1. Negotiation concept
2. Negotiation styles
3. The paths of negotiation
4. Negotiation phases
TOPIC 8. NEGOTIATION TECHNIQUES
1. Negotiation strategies
2. Negotiation tactics
3. Practical issues
TOPIC 9. GROUP RELATIONSHIPS
1. The functioning of the group
2. The role of the group
3. Group leadership
4. Communication in the group
TOPIC 10. THE DYNAMICS OF GROUPS
1. What is group dynamics
2. What are group techniques
3. Classification of group techniques
4. Fundamentals of selection and application of group techniques

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