Emotional intelligence applied to the company

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One of the main objectives will be to teach the student the basic concepts related to Emotional Intelligence, so that they are able to identify the emotions, effects and actions that a conflict situation may cause. The work philosophy is based on the understanding of behavioral concepts and techniques, as well as their correct application in the world of work. As a result of the established objectives, the student will be able to contribute to the competitiveness of companies by promoting the introduction of control techniques and emotional intelligence, ensuring the adaptation of workers to the changes produced. Finally, highlight the importance of the idea that the student must internalize, since it is a job or task of direct congruence with people, the qualities of empathy, responsibility and management capacity must be paramount in the person who embodies the profile in question. Therefore this is one of the objectives of the most abstract course, but at the same time completely integrated into the manual.

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MODULE I. INTRODUCTION TO EMOTIONAL INTELLIGENCE
TOPIC 1. INTRODUCTION TO INTELLIGENCE
1. Basic concepts related to intelligence
2. Intelligence Theories
3. Types of intelligence
4. Intelligence assessment
5. Current situation
TOPIC 2. EMOTION
1. Introduction
2. Biological substrates of emotion
3. Emotional classification
4. Management of emotions
TOPIC 3. EMOTIONAL INTELLIGENCE
1. Introduction
2. Components
3. Emotional Intelligence Skills
4. Relevance and implications of Emotional Intelligence
MODULE II. EMOTIONAL INTELLIGENCE AND PERSONAL SUCCESS
TOPIC 4. PERSONALITY, SELF-KNOWLEDGE AND EMOTIONAL INTELLIGENCE
1. Introduction
2. Know yourself
3. Emotional honesty
4. Emotional energy
5. Emotional feedback
TOPIC 5. SKILLS RELATED TO EI (I)
1. Assertiveness and empathy
2. Self-esteem
3. Communication skills: emotional language
TOPIC 6. SKILLS RELATED TO EI (II)
1. Stress and anxiety control
2. Negotiation and conflict resolution
TOPIC 7. TECHNIQUES TO INCREASE EI
1. Positive thoughts
2. Imagination/visualization
3. Self-control
4. Cognitive restructuring
5. Troubleshooting
MODULE III. BUSINESS INTELLIGENCE AND BUSINESS MANAGEMENT
TOPIC 8. EI AND WORK LIFE (I)
1. Introduction
2. Work experience and quality of life
3. Application of EI to working life
4. EI and work success
5. Set appropriate goals
TOPIC 9. EI AND WORK LIFE (II)
1. Skill acquisition: learning
2. Competitiveness
3. The job
4. Work culture
5. Burnout at work
TOPIC 10. NLP AND EMOTIONAL INTELLIGENCE
1. Introduction. What is Neurolinguistic Programming?
2. Work levels
3. Planning
TOPIC 11. BUSINESS DIRECTION AND MANAGEMENT WITH IE
1. Organizations seen from the point of view of EI
2. Advantages of using EI in the company
3. HR with EI
4. Time management
5. Work team management
6. Meeting management
TOPIC 12. MANAGEMENT SKILLS
1. Introduction: the work environment
2. Communication
3. Creativity
4. Motivation
5. Learn to delegate
6. Decision making
TOPIC 13. LEADERSHIP
1. Introduction
2. Leadership and Emotional Intelligence
3. Training effective leaders
4. Management of self and others and achievement orientation
5. Influence
6. Empowerment
MODULE IV. EMOTIONAL INTELLIGENCE AND COMMUNICATION
TOPIC 14. COMMUNICATION
1. Introduction
2. Main elements of the communication process
3. Levels of communication
4. Elements that promote communication
5. Elements that make communication difficult
TOPIC 15. NON-VERBAL COMMUNICATION
1. What is non-verbal communication?
2. Components of non-verbal communication
3. Body language
TOPIC 16. EFFECTIVE INTERPERSONAL COMMUNICATION
1. Concept
2. Conversation
3. Interview
4. Public speaking
5. Group communication
TOPIC 17. NON VIOLENT COMMUNICATION
1. Introduction to nonviolent communication
2. Nonviolent communication: give way to compassion
3. Empathic communication
4. Nonviolent communication in groups
5. Observe without judging
6. How to order and receive
7. Express anger and recognition
TOPIC 18. GROUP DYNAMICS
1. Group dynamics today
2. Principles of cohesion
3. Group techniques. Definition
4. Presentation techniques
5. Knowledge and confidence techniques
6. Techniques for studying and working on topics
7. Creativity techniques
8. Evaluation and feedback techniques

• 1

• 6

  weeks