The Reception Manual aims to incorporation of the company's new hires, providing these people with the necessary knowledge about the constitution of the company, its operation, the relations interpersonal, etc. A welcome manual It collects all the relevant information for the new worker: organizational chart, vacations, payrolls, calendars,... It must provide answers to all the concerns of the new worker, facilitating their integration as one more. Is necessary and very useful for companies with high staff turnover.

It is advisable to have a defined organizational chart, DPT, processes and formats to have the complete manual. If you do not have it, it is recommended to start with these projects.

Some of the aspects which are included in a reception manual:

• Welcome of the direction/management/board of directors.
• Company aspects: history, human team, process map, clothing, schedules, etc.
• Aspects socio-labor: refers to the relationships that exist within the company and the labor relations of its employees, etc.
• Quality system: Reference is made to everything related to quality in customer service.
• Prevention management: At this point the explanation of the company's health and safety policy is given.
• Environmental management system: It is important for those companies that have the seal that distinguishes them as companies that work with and for the environment.
• Equal opportunity policies for men and women: Any explanation to avoid situations of sexual discrimination and to promote equality is included here.