Negotiation in Public Administration

• 2

• 6

  weeks

Upon completion of training through the different units, the user will be able to:

– Identify the characteristics of the negotiation process
– Establish the necessary steps for its development
– Clarify the starting point of each of the negotiators
– Define the strategy that will be used in the negotiation
– Anticipate possible difficulties in the negotiation process
– Identify the negotiation style of the interlocutors
– Behave according to the collaboration styles that have been identified
– Argue the points you wish to reach in the negotiations
– Convince interlocutors in conflictive negotiations
– Transmit the main keys to effectiveness in decision making
– Describe the different stages of decision making
– Analyze the different problem solving methods
– Assess the consequences of decisions
– Systematically use decision-making tools
– Assess, choose and specify options to make a decision
– Avoid and resolve conflicts
– Close partial agreements
– Formalize agreements
– Anticipate and identify conflict situations
– Resolve conflicts through social skills
– Resolve conflicts through influence
– Resolve conflicts through negotiation

• 2

• 6

  weeks

MOD. 1: PREPARATION OF NEGOTIATIONS IN THE ADMON. PUBLIC
MOD. 2: DEVELOPMENT OF NEGOTIATIONS IN THE ADMIN. PUBLIC
MOD. 3: DECISION MAKING IN THE MANAGEMENT. PUBLIC
MOD. 4: CLOSING OF NEGOTIATIONS IN THE ADMÓN. PUBLIC
MOD. 5: RESOLUTION OF CONFLICTS IN THE ADMON. PUBLIC

— see expanded academic content —

• 2

• 6

  weeks